Fintech Support Trainee

6 days ago


Manama, Manama, Bahrain Zain Bahrain Full time

The Fintech Support Trainee will play a crucial role in ensuring seamless integration between the fintech app and other services required for facilitating the implementation of innovative solutions and offerings. The successful candidate will be responsible for assisting the Fintech Support Lead in daily activities and projects, providing support and maintenance for the fintech app to ensure it operates efficiently and effectively.

About Zain

Zain is a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries. With a workforce of over 7,900, we provide a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

About the Role

As a Fintech Support Trainee, you will be part of our IT team, responsible for assisting in providing support and maintenance for the company's fintech app. Your primary focus will be on ensuring the app operates smoothly and efficiently, and that there is seamless integration with other services. You will work closely with the Fintech Support Lead to achieve this goal.

Main Responsibilities:
  • Assist the Fintech Support Lead in daily activities and projects.
  • Provide support and maintenance for the fintech app to ensure it operates efficiently and effectively.
  • Act as a secondary liaison between the company and eco-service providers to ensure seamless integration and data exchange between systems.
  • Follow up with vendors to ensure delivery timelines and delivery quality.
  • Assist in monitoring and evaluating the performance of the fintech app and identifying areas for improvement.
  • Test and debug the app to ensure it operates efficiently and effectively.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology or related field.
  • Fresh Graduate with IT knowledge and basic Fintech knowledge.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Familiarity with Agile software development methodologies.


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