Luxury Hotel Operations Manager

10 hours ago


Manama, Manama, Bahrain RESO Full time
About Us
Jumeirah Group, a leading hospitality company, has been making a significant impact on the global industry for over two decades with its unique brand promise. Its award-winning destinations, such as Burj Al Arab Jumeirah, offer exceptional guest experiences, elevated dining, and surprising architecture at the heart of every visit.

Our commitment to developing and empowering colleagues is unwavering, allowing them to excel in world-class environments. We are dedicated to embedding equality, diversity, and inclusion in all our practices, embracing a culture that celebrates diversity.

The Gulf of Bahrain resort is an idyllic getaway situated majestically on the shores of the sea, taking inspiration from its gentle movements. The resort's villas and elegantly designed rooms, along with the award-winning Talise Spa, offer a serene sanctuary for travelers seeking a journey for wellbeing. The destination presents itself as a haven for the ultimate Middle Eastern experience, blending rich heritage with an inspirational vision for the future.

The Role
We are currently seeking a Duty Manager to join our team at Jumeirah Bahrain. You will play a crucial role in ensuring smooth and efficient operation at the front office, handling and resolving guest complaints, and assisting the Assistant Front Office Manager in supervising the Front Office Departments' operation and communication.

Key Responsibilities:
- Ensure smooth and efficient running of the hotel operation, particularly the front office department.
- Handle and resolve guest complaints effectively.
- Assist the Assistant Front Office Manager in supervising the Front Office Departments' operation and communication.
- Maintain and develop agreed standards consistently within the Front Office department.
- Assist in maintaining and developing agreed operating procedures involved in the Front Office and ensure that front office colleagues adhere to the correct procedures as laid down in the operating manual.
- Set a high example regarding punctuality, appearance, performance, attitude, leadership, guest relations, observance of house rules, loyalty to management, and interdepartmental cooperation.
- Maintain close relations with VIP guests and respond accordingly to their needs and demands. Covering as Night Manager for vacation and days off as required.

You
The ideal candidate for this position will have the following experience and qualifications:
- Diploma or degree equivalent in hotel-related education.
- A minimum of 2 years' experience in luxury hotels.
- At least 2 years' experience in hotel leadership.
- Arabic Speaker is highly desirable.

Benefits
We offer an attractive tax-free salary, paid in Bahraini Dinar (BHD), reduced hotel rates across our properties globally, excellent leave and healthcare package, flights home, accommodation allowance, life insurance, 50% discount off Jumeirah F&B Outlets, and reduced hotel rates.

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