Service Quality Manager

12 hours ago


Manama, Manama, Bahrain Non-disclosed Full time

We require a Service Quality Manager to promote a service quality-oriented culture across our Operations and Technology departments. The role holder will be empowered to foster a customer-centric approach that enhances the overall customer experience.

Responsibilities
  • Culture Development
  • Customer Perception Analysis
  • Project Management
  • Standardization and Automation

The successful candidate will possess leadership and management skills, strong communication and negotiation skills, and the ability to work well under pressure. A minimum of 5 years of related experience is required.

Qualifications:

  • A university degree preferably in Information Technology or related subjects.
  • Relevant professional certification such as CISA/CIA is an added advantage.


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