Bahrain Customer Support Specialist

9 hours ago


Manama, Manama, Bahrain Zain Bahrain Full time

We are seeking a talented and customer-focused individual to join our team as a Communications Assistant. As a pioneer in mobile telecommunications in the Middle East, Zain Bahrain has been at the forefront of innovation since its inception in 1983. With a strong presence in Kuwait and a rapid expansion strategy initiated in 2003, we have established ourselves as a leading provider of mobile services.

About the Role

Job Purpose: To deliver exceptional customer service by responding to inquiries, resolving issues, and addressing complaints with professionalism and courtesy. This role is crucial in achieving our customer service business objectives.

Main Responsibilities & Duties:
  1. Handle inbound calls to provide assistance to customers with specific queries.
  2. Foster trust in our services and products among customers.
  3. Offer personalized customer service of the highest standard.
  4. Treat customers with respect and empathy under all circumstances.
  5. Demonstrate dependability by following instructions and taking responsibility for actions.
  6. Work collaboratively with the team to achieve performance metrics.
  7. Escalate customer issues to management when necessary.
  8. Stay updated on new product information and participate in educational opportunities to enhance job knowledge.
  9. Identify areas for improvement in complaint handling processes.
  10. Convey feedback on customer experiences to product owners for enhancement.
  11. Perform any other related duties assigned or needed.
Required Skills and Qualifications
  1. Strong understanding of customer needs.
  2. Excellent verbal communication skills.
  3. Solid knowledge of telephone etiquette.
  4. Strong listening skills.
  5. Proficiency in English and Arabic languages; Urdu is an asset.
  6. Basic computer skills (Microsoft Office).
  7. Critical thinking and problem-solving skills.
  8. Ability to work in a fast-paced environment.

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