Healthcare Service Representative

21 hours ago


Manama, Manama, Bahrain Leidos Full time

Description:

We are looking for a skilled Healthcare Service Representative to join our team at Leidos. The successful candidate will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

Key Responsibilities:

  • Verify benefits and enrollment information using defense systems.
  • Update Primary Care Manager (PCM) information in accordance with Military Treatment Facility (MTF) guidelines.
  • Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries.
  • Provide basic claims status updates and support.
  • Conduct informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
  • Cultivate strong relationships with beneficiaries and internal stakeholders.

Requirements:

  • High School diploma or GED, or equivalent years of experience
  • U.S. Citizenship
  • Eligibility to obtain an ID card allowing access to NAS Bahrain
  • Eligibility to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
  • 3+ years of customer service experience
  • Familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook)


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