Retail Sales Team Lead

1 day ago

Manama, Manama, Bahrain RESO Full time

Company Overview

GMG is a leading global well-being company with a portfolio of international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better.

The company's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. With a presence in the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Job Description

The role holder will provide support in driving sales through the performance and development of the Store Sales team. They will be responsible for ensuring exceptional operational, commercial, and customer service standards are met.

Core Responsibilities

  • Supports in delivering store annual sales targets by working closely with the Store Sales team.
  • Maintains proper coverage and schedule to ensure high levels of customer service.
  • Conducts store operations audits to ensure compliance with required store standard operating policies.
  • Oversees the store's after-sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
  • Ensures customer needs are met, complaints are resolved, and customer service provided is of exceptional standard.
  • Identifies current and future customer requirements by establishing rapport with potential and existing customers.
  • E nsures visual merchandising standards are achieved and products are displayed in accordance with brand policy.
  • Ensures promotions and pricing are accurate and in tune with company standards and policies.
  • Generates and analyzes sales reports to maximize stock potential.
  • Reports on the performance of new and core collections.
  • Submits daily invoices and sales recap to Finance.
  • Executes store operations including cash handling, inventory taking, and record keeping in line with company's standard operating procedures.
  • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products.
  • Manages inventory, including in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.
  • Ensures interior and exterior of the store are clean and maintained to company and brand standards.
  • Directs the team to follow standard operating procedures and store appearance standards.
  • Carrries out the duties of a cashier (as required).

People Management

  • Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG's performance management process.
  • Develops talent within the team by providing guidance, mentoring, and coaching to achieve defined goals.
  • Drives a culture of feedback and coaching in the Business Unit/Department by providing feedback on an ongoing basis, identifying development needs, and coaching employees on areas of improvement.

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