Meetings and Events Specialist

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time
Meetings and Events Specialist

This role is perfect for individuals who enjoy working in a team-oriented environment and are passionate about delivering exceptional customer experiences. As a Meetings and Events Specialist, you will be responsible for promoting teamwork and quality service through daily communication within your department and with other departments.

You will interact with guests, vendors, media, and other contacts as needed. This includes performing duties assigned by the DOSM, especially in their absence. Additionally, you will complete productivity reports for Corporate and Meetings accounts.

Key responsibilities include negotiating and contracting with existing and new Corporate accounts, managing an assigned portfolio. You will also negotiate Food & Beverage prices, function space, and hotel services for Meetings & Events within departmental guidelines.

Achieving monthly telemarketing and field sales targets (minimum 30 calls each) is crucial to this role. You will monitor budgets and promote hotel products and services to increase revenue.

Enhancing guest experience through information sharing, email campaigns, FAM trips, and site inspections is vital. Conducting site inspections for Corporate, wholesalers, and Meetings & Events clients is also a key responsibility.

You will assist in pre-event planning, including meeting room setup, menu planning, decoration, and logistics. Coordinating all meeting and event details, including setup, audiovisuals, menus, transportation, billing, and VIP services is essential.

Administrative tasks related to Group and Meeting bookings as per the Meetings Excellence program are also part of this role. Daily meetings with meeting planners to review events, consumption, billing, and estimates are required.

Pre- and post-event meetings to improve guest experience must be planned and conducted. Acting on guest satisfaction surveys to enhance services is crucial. Attending to guest requests promptly and accurately, resolving complaints as needed is essential.

Developing the hotel's reputation within the local community is a key responsibility. Coordinating safety and security measures for smooth meeting operations is also required. Advising clients on environmentally friendly meeting options is important.

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