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Data Insights Analyst

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time
Business Analytics Specialist

About the Role:

The Business Analytics Specialist plays a crucial role in driving business growth by leveraging data-driven insights to inform strategic decision-making. This involves conducting comprehensive analysis throughout the entire data lifecycle, from requirements gathering to design assessment. The Specialist develops robust analysis and reporting capabilities using advanced techniques and tools, such as statistical models, machine learning algorithms, and data visualization.

Main Responsibilities:

  • Interpret data, analyze results using statistical techniques, and provide ongoing reports to stakeholders.
  • Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
  • Acquire data from primary or secondary sources and maintain databases/data systems.
  • Identify, analyze, and interpret trends or patterns in complex data sets.
  • Locate and define new process improvement opportunities to enhance operational efficiency.
  • Coordinate tools for process management and ensure adherence to established cycle guidelines.
  • Analyze anomalies of consumption and identify errors in data, taking measures to resolve them.
  • Evaluate business data to identify characteristics and similarities, finding ways to integrate them for better results.
  • Design comprehensive data reports and other business tools to support business managers and executives in making informed decisions.
  • Generate monthly and quarterly performance reports for Sales and Customer Care agents.
  • Segment performance reports for Enterprise Account Managers.
  • Design and implement digital dashboards and maintain digital initiatives.
  • Audit data to tackle customer base business-related issues.
  • Support ad-hoc reports required by the business analytics team.

Required Skills and Qualifications:

  • Knowledge of statistical packages for dataset analysis (Excel, SPSS, R, Python, Power BI, Tableau or similar reporting tools).
  • Ability to obtain, retain, and effectively utilize knowledge of services available and customer service policies procedures and all necessary systems interfaces.
  • Ability to multitask based on requirements.
  • Ability to combine and transform data to facilitate reporting and measurement, communicating results to non-technical audiences.
  • Strong analytical skills with attention to detail and accuracy.
  • Adept at queries, report writing, and presenting findings.
  • Advance knowledge of Excel and PowerPoint.
  • Preferred qualifications include strong knowledge and experience with reporting packages (e.g., Business Objects), databases (e.g., SQL), and programming languages (e.g., XML, JavaScript, ETL frameworks).

Education and Experience:

  • Bachelor's Degree in Computer Science, Information Management, Mathematics, Economics, or Statistics or any relevant field of study.
  • 4-5+ years of experience in the telecom industry (preferred) or a relevant field.
  • 3+ years of experience in Business Analytics or a working knowledge of analyzing data from complex business systems. Alternatively, an advanced degree in a relevant field can be considered as an equivalent qualification.