Support Associate Professional

12 hours ago


Manama, Manama, Bahrain Tarabut Full time

Tarabut's mission is to establish an interconnected, personalized, and accessible financial ecosystem. As a Customer Support Associate, you will play a critical role in achieving this vision by providing premium assistance to our customers.

About the Role

We are seeking a highly skilled and customer-focused individual to join our team. As a key member of our support team, you will be responsible for acting as level 1 specialized technical/customer support and participating in on-call duties based on a rotational schedule to manage incident/sev1-2 related support by coordinating with different stakeholders.

  1. Assist customers with inquiries, technical issues, and troubleshooting related to API integration.
  2. Abide by predefined Service Level Agreements and collaborate with the technical team to resolve complex customer issues.
  3. Proactively gather feedback from customers and work on potential areas of improvement.
Requirements

To be successful in this role, you will need:

  • B.E/B.Tech in Computer Science, Engineering, or equivalent experience.
  • Prior experience of 1 or 2 years in customer support or a similar role in the banking or fintech industry.
  • Excellent written and verbal communication skills and ability to build/maintain a strong working relationship.


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