Luxury Spa Therapist

9 hours ago

Manama, Manama, Bahrain Four Seasons Hotels and Resorts Full time

About Us

At Four Seasons Hotels and Resorts, we believe in delivering exceptional experiences to our guests. Our team of professionals is dedicated to providing personalized service and creating unforgettable memories.

Job Overview

We are currently seeking a skilled Female SPA Therapist to join our team. As a key member of our wellness team, you will be responsible for performing body treatments according to established protocols, ensuring all guests experience pure peace and relaxation.

Main Responsibilities

  • Carry out all SPA treatments to the required standard and as per the daily schedule.
  • Conduct yourself in a professional manner at all times, adhering to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
  • Dress in issued uniform and ensure a neat, clean, and tidy appearance at all times, adhering to the established Grooming Standards Policy.
  • Report to shift on time and be aware of your schedule at all times. If unable to attend work, notify the Supervisor in adequate time and according to policy.
  • Be fully familiar with Hotel Fire and Emergency Procedures.
  • Take day-to-day responsibility for equipment, products, cleanliness, and hygiene of the treatment rooms and facilities.
  • Aware of all treatments and products on offer and any current promotions.
  • Achieve sales and guest service targets as set by the Spa Management.
  • Offer guests full after-care advice and the chance to purchase any products recommended within their treatment.
  • Assist in other related areas as required, particularly scheduling and reception/greeting of guests.
  • Greet guests warmly and use their name during treatment.
  • Assist with demonstrations and events as required.
  • Adhere to training as set out by the Spa Management and using the guidance of senior spa therapists. Also, attend new or update training as required.
  • Use the correct quantities and mix of product within treatments and to ensure, as far as possible, the security of products within treatment rooms and sales areas.
  • Fully aware of all health and safety issues relating to the department and report anything that may present a danger to guests or staff.
  • Always be punctual and prepared in advance for all treatments, avoiding them running late at all costs and wherever possible.
  • Ensure client confidentiality is maintained at all times.
  • Flexible regarding hours worked and be prepared to adjust these to meet demands of the business.
  • Perform other tasks or projects as assigned by hotel management.

Required Skills and Qualifications

  • Certified for massage and beauty treatments.
  • At least 2 years of experience in a luxury spa environment.
  • Outstanding communications skills and command of the English language are essential; knowledge of local language is an advantage.
  • Excellent communication and exceptional guest service skills.
  • Attention to detail, ability to multi-task and prioritize.
  • Guest centricity and understanding the importance of guest's preferences.
  • Flexible schedule with the ability to work all types of shifts, weekends, and holidays.
  • Additional Hammam skills will be considered an advantage.

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