Senior Linux Systems Engineer

23 hours ago


Manama, Manama, Bahrain RESO Full time
About the Role

We are seeking a highly skilled Associate Linux Support Engineer to join our team at Canonical. As a key member of our support team, you will be responsible for providing exceptional technical support to customers leveraging Ubuntu and open source products.

About Us

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.

Your Responsibilities
  • Provide technical support to customers via telephone, email, and web.
  • Act as an internal customer advocate, keeping them updated in a timely manner.
  • Ensure that each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
  • Contribute new knowledge base articles and maintain existing articles.
  • Draft and distribute technical notices for internal and external communication.
Requirements

To succeed in this role, you will need:

  • Exceptional academic track record from both high school and university.
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
  • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
  • Track record of going above-and-beyond expectations to achieve outstanding results.
  • Experience with Linux troubleshooting.
  • Knowledge or basic hands-on experience on 2 or more of: Linux server administration, programming fundamentals, networking, virtualization/cloud computing concepts.
What We Offer

We offer a distributed work environment with twice-yearly team sprints in person, a personal learning and development budget, annual compensation review, recognition rewards, and much more.



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