Team Lead

6 hours ago


Manama, Manama, Bahrain Gulf Marketing Group (GMG Group) Full time

Gulf Marketing Group (GMG Group) is seeking a highly skilled Team Lead - Retail to join our team. As a key member of our retail operations, you will be responsible for leading a high-performing store team and contributing to the success of GMG Group's retail business.

About the Role:

This is an exciting opportunity to lead a dynamic team and drive sales across our stores through efficient store operations, visual merchandising, customer service delivery, and motivating and retaining store personnel in accordance with GMG norms.

  • Key Responsibilities:
  • Communicate store targets to the team and drive sales to achieve financial objectives
  • Maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft of products
  • Oversee and monitor all point-of-sale activities in the store, including sales transactions, tracking customer orders and payments, registering sales, and maintaining inventory updates
  • Manage cash transaction entry and management, including petty cash, point-of-sale cash elements, and change floats
  • Regularly audit store administration and resolve any issues; assist in carrying out annual stock counts and spot checks
  • Monitor and handle customer complaints and take corrective action in line with policy; resolve customer complaints and respond to feedback in a timely and professional manner
  • Track and evaluate brand sales performance, research market trends, and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
  • Monitor and analyze sales reports and provide insights to maximize stock potential; report on the performance of new and core collections
  • Maintain window and in-store displays to a high standard in line with merchandising guidelines
  • Oversee and monitor inventory management in the store, including stock availability, order management, backstore management, and stock movement within the store
  • Ensure accurate stock merchandise and management, including stock aging, stock loss, and space management, within the store
  • Coordinate with facilities department on repairs or replacements of furniture or equipment; support company maintenance standards/programs to optimize asset life
  • Maintain staffing levels consistent with operational needs to ensure exceptional customer service; prepare schedules and ensure adequate shift coverage
  • Ensure that seasonal peaks and important promotional events are taken into account when preparing forecasts and staff rosters
  • Ensure that the team is adequately trained in inventory management techniques, such as inbound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies

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