Store Operations Manager
10 hours ago
Job Overview
As a key member of our team, the Store Operations Manager plays a vital role in driving sales growth and ensuring exceptional customer service standards. This exciting opportunity is perfect for a motivated individual who is passionate about retail and customer experience.
Key Responsibilities
- SUPPORTS IN DELIVERING THE STORE ANNUAL SALES TARGETS BY MONITORING SALES PERFORMANCE AND DEVELOPING EFFECTIVE STRATEGIES TO MAXIMIZE SALES GROWTH.
- ASSISTS IN MAINTAINING PROPER COVERAGE AND SCHEDULE SO AS TO ENSURE THE STORE MAINTAINS HIGH LEVELS OF CUSTOMER SERVICE.
- CONDUCTS STORE OPERATIONS AUDITS TO ENSURE COMPLIANCE WITH REQUIRED STORE STANDARD OPERATING POLICIES.
- OVERSEES THE STORE'S AFTER-SALES PROCESSES AND ENSURES FULL ADHERENCE TO REPAIR/RETURN POLICIES AND PROCEDURES THROUGH PROPER COMMUNICATION WITH INTERNAL STAKEHOLDERS.
- ENSURES CUSTOMER NEEDS ARE MET, COMPLAINTS ARE RESOLVED, AND CUSTOMER SERVICE PROVIDED IS OF EXCEPTIONAL STANDARD; IDENTIFIES CURRENT AND FUTURE CUSTOMER REQUIREMENTS BY ESTABLISHING RAPPORTS WITH POTENTIAL AND EXISTING CUSTOMERS.
- ENSURES THAT VISUAL MERCHANDISING STANDARDS ARE ACHIEVED AND THAT PRODUCTS ARE DISPLAYED IN ACCORDANCE WITH BRAND POLICY.
- ENSURES PROMOTIONS AND PRICING ARE ACCURATE AND IN TUNE WITH COMPANY STANDARDS AND POLICIES.
- GENERATES AND ANALYZES SALES REPORTS AND PROVIDES INSIGHTS TO MAXIMIZE STOCK POTENTIAL; REPORTS ON THE PERFORMANCE OF NEW AND CORE COLLECTIONS.
- SUBMITS DAILY INVOICES AND SALES RECAP TO FINANCE.
- EXECUTES STORE OPERATIONS INCLUDING CASH HANDLING, INVENTORY TAKING, AND RECORD KEEPING IN LINE WITH COMPANY'S STANDARD OPERATING PROCEDURES.
- MAINTAINS PROPER LOSS PREVENTION STANDARDS AND ENSURES COMPLIANCE WITH CASH HANDLING, FRAUD, AND THEFT OF PRODUCTS.
- MANAGES INVENTORY SUCH AS IN-BOUND MOVEMENT OF GOODS, RECEIVING, STOCKING, RESTOCKING, TRANSFERS, AND MANAGING INVENTORY DISCREPANCIES.
- ENSURES INTERIOR AND EXTERIOR OF THE STORE ARE CLEAN AND MAINTAINED TO COMPANY AND BRAND STANDARDS.
- DIRECTS THE TEAM TO FOLLOW STANDARD OPERATING PROCEDURES AND STORE APPEARANCE STANDARDS.
- CARRIES OUT THE DUTIES OF A CASHIER (AS REQUIRED).
People Management
- DEFINES GOALS AND KEY PERFORMANCE INDICATORS FOR EACH MEMBER OF THE TEAM AND ENSURES EFFECTIVE IMPLEMENTATION OF THE GMG'S PERFORMANCE MANAGEMENT PROCESS.
- DEVELOPS TALENT WITHIN THE TEAM BY PROVIDING GUIDANCE, MENTORING, AND COACHING TO ACHIEVE THE DEFINED GOALS.
- DRIVES A CULTURE OF FEEDBACK AND COACHING IN THE BUSINESS UNIT/DEPARTMENT BY PROVIDING FEEDBACK ON AN ONGOING BASIS, IDENTIFYING DEVELOPMENT NEEDS, AND COACHING THE EMPLOYEES ON THE AREAS OF IMPROVEMENT.
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