Cybersecurity Services Strategy and Innovation Leader

17 hours ago

Manama, Manama, Bahrain Stc Bahrain Full time

Job Summary:

We are seeking a highly skilled Cybersecurity Services Strategy and Innovation Leader to join our team at Stc Bahrain. This is an exciting opportunity for a motivated individual who wants to contribute to the growth and success of our Business Products & Solutions department.

About the Role:

The Cybersecurity Services Strategy and Innovation Leader will be responsible for defining and driving the implementation of Cybersecurity Services strategic initiatives, products, and plans in alignment with the Business Products & Solutions department's business plan and strategy. This includes leading improvement initiatives to deliver customized solutions that contribute to the growth of sales and revenue across the Business sector.

Key Responsibilities:

  • Strategic Contribution: Contribute to the development and execution of the Business Products & Solutions department's strategy and objectives to support growth in the Business sector.
  • Cybersecurity Roadmap: Develop and lead the execution of strategic plans to implement stc BH's Cybersecurity plan, including identifying partnership requirements and supporting the Business Products & Solutions department in achieving short and long-term business objectives.
  • Implementation Plans: Lead Cybersecurity Services implementation plans, including the development and activation of required products and services (including bundled services) to support the defined strategy by stc BH.
  • Security Operating Centre: Oversee the Security Operating Centre activities to safeguard its adherence to SLA's and quality standards.
  • Promotional Activities: Propose and lead the management of promotional activities for Cybersecurity Services to maximize sales and revenue for the Business Products & Solutions department.
  • Cybersecurity BTL Offers: Approve Cybersecurity BTL offers which are provided by both CVM & Analytics to make a valuable contribution to increasing sales and revenue.
  • Product Requirements: Define product requirements and successfully transfer functional and technical analysis to relevant technical and sales teams and ensure alignment with Business Products & Solutions.
  • Customer Journey: Set plans to ensure customer journey is streamlined across different products and offerings, including the development of customer satisfaction surveys and coordinating the development of feedback mechanisms.
  • Quality Services: Define quality services, procedures, and SLAs and ensure adherence to set standards.
  • Collaboration and Cross-Boundary Working: Coordinate with Sales and Business Operations to effectively prepare support material / guidelines for sales and customer service agents, collaborate with pre-sales to develop preliminary solutions and feasibility assessments for potential projects and/or clients, and promote cooperation with Planning & Performance and CVM & Analytics teams to acquire relevant insights for designing the value proposition of Cybersecurity Services.
  • People Management: Provide effective leadership across the Cybersecurity Services section team, by setting individual objectives, reviewing performance, and fostering a culture of innovation and growth. Ensure high level of employee engagement and capability development by providing on-going feedback and coaching team members.
  • Change Management and Continuous Improvement: Lead the identification of opportunities for continuous improvement of the function's systems, processes, and practices considering international best practices, improvement of business processes and cost optimization. Approve functional change plans with a focus on leading strategic innovation by developing new solutions or improving existing ones to drive change, meet future digitalization needs and support company's growth. Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
  • Reporting and Compliance: Ensure that all functional reports are prepared timely and accurately and meet stc Bahrain's organizational requirements, in adherence to the company's policies and quality standards. Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

About You:

We are looking for a highly motivated and experienced individual who has a strong background in cybersecurity and a proven track record of delivering strategic initiatives. The ideal candidate will have excellent leadership and communication skills, with the ability to work collaboratively with cross-functional teams to drive business growth and success.

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