
Technical Support Specialist
9 hours ago
Tarabut is revolutionizing the financial landscape through innovation, collaboration, and a commitment to accessibility and convenience. The company's open banking platform operates in Saudi Arabia, Bahrain, and the UAE, providing customers with a seamless experience.
About the RoleWe are seeking a highly skilled Customer Support Associate to join our team. As a key member of our support team, you will be responsible for providing premium assistance to our live customers.
- Act as level 1 specialized technical/customer support and participate in on-call duties based on a rotational schedule to manage incident/sev1-2 related support by coordinating with different stakeholders.
- Assist customers with inquiries, technical issues, and troubleshooting related to API integration.
- Abide by predefined Service Level Agreements and collaborate with the technical team to resolve complex customer issues.
- Proactively gather feedback from customers and work on potential areas of improvement.
The ideal candidate will have excellent written and verbal communication skills, strong problem-solving skills, and attention to detail. They will also possess solid analytical and problem-solving skills and the ability to deliver practical solutions.
RequirementsTo be successful in this role, you will need:
- B.E/B.Tech in Computer Science, Engineering, or equivalent experience.
- Prior experience of 1 or 2 years in customer support or a similar role in the banking or fintech industry.
- Flexible availability including being on-call on a rotational basis even on public holidays.
We offer a competitive salary package and opportunities for career growth and development. If you are a motivated and customer-focused individual, please submit your application.
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