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Field Technical Consultant
1 week ago
The Embedded Linux Field Engineer is a crucial position at Canonical, requiring a unique combination of technical expertise and interpersonal skills. As a member of our field engineering team, you will be responsible for working closely with customers to understand their requirements, develop tailored solutions, and deliver exceptional results. Your primary goal will be to ensure customer success by providing world-class support, guidance, and advocacy.
Main Responsibilities
- Act as a liaison between customers and internal teams, ensuring smooth project delivery and resolving any issues that may arise
- Develop and maintain strong relationships with customers, fostering trust, and demonstrating value through exceptional service and support
- Stay current with industry developments, emerging technologies, and competitor activity, using this knowledge to inform business strategy and drive growth
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes that enhance the customer experience
- Provide regular updates to management on customer satisfaction, project progress, and areas for improvement
