
Sales Associate for Exceptional Customer Experience
13 hours ago
In this dynamic role at Azadea Group, you will be part of a talented team that delivers exceptional customer experiences.
Key Responsibilities
We are seeking a highly skilled Counter Sales Associate to join our team. As a key member of the team, your primary focus will be on providing high-level service to customers by demonstrating in-depth product knowledge and adhering to set procedures. You will take ownership of opening and closing duties, ensuring seamless operations in accordance with internal norms and procedures. Additionally, you will maintain accurate records, such as daily training logs, taste panels, and wastage forms, and promptly report any complaints or operational issues to the Manager. Effective communication is vital; you will ensure all operation details are clearly communicated to the team, maintaining a proper handover process detailed in the log book. This includes placing orders for necessary products from the Stock Keeper in coordination with the Restaurant Manager/Assistant Manager.
Maintaining a Clean Environment
You will implement hygiene practices such as the 'Clean as you go' policy and sanitize the counter display, ensuring a clean environment for both customers and staff. Your attention to detail will also involve processing orders received from Waiters, setting them according to serving standards, and presenting them to customers within the required timeframe. Furthermore, you will receive daily orders, verify items against specifications, display them in the presentation fridge, and replenish regularly while upholding hygiene and presentation standards.
Take Away Orders
You will receive and prepare take away orders, ensuring they are wrapped according to standards, and handle special requests from customers. In addition, you will manage cash payments, including exchange and money transactions, strictly adhering to set policies.
Qualifications and Requirements
This role requires a High School Degree and 0-1 year of experience in customer service.
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