Call Center Agent

Zain Bahrain seeks a highly motivated and customer-centric individual to fill the position of Zain Bahrain Call Center Agent. As a leader in mobile telecommunications in the Middle East, we pride ourselves on delivering exceptional customer service and ensuring that our customers receive the best possible experience.About the RoleJob Purpose: To respond to...

About the RoleWe are looking for a highly skilled Telephone Call Centre Agent to join our team at RESO. As a key member of our customer-facing team, you will be responsible for handling guest calls and providing exceptional service to ensure their stay with us is memorable.Main Responsibilities:Taking and responding to guest calls, providing solutions and...

About the OpportunityWe are seeking an Outbound Collections and Welcome Calls Agent to join our dynamic team. As a key player in our customer service division, you will be responsible for collecting overdue payments and providing a seamless welcome experience to new customers through assisted calls.Key ResponsibilitiesCollection Efforts: Conduct outbound...

Responsibilities:Monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherenceSet up and manage real-time alerts for deviations from established performance thresholdsAllocate resources such as agents and queues dynamically to ensure optimal coverage during peak and off-peak hours while...

Job Purpose To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by...

A well-established medical center in Diyar Muharraq is looking for a friendly and organized Receptionist to join our team. Responsibilities: Greeting and assisting patients Scheduling appointments and managing records Handling phone calls and inquiries Coordinating with medical staff Qualifications: English proficiency is a must Previous experience in a...

• To efficiently present excellent customer service and sales interactions for Gulf Air internal and external customers including making flight reservations, quoting fares, FFP enrollments, up-selling and cross-selling all relevant Gulf Air products, protecting and promoting the image and reputation of Gulf Air and attending to administrative matters of...

Create and maintain daily and weekly schedules for agents based on forecasted call volumes and service level agreements (SLAs). Adjust schedules in real-time to accommodate fluctuations in call volume and staffing availability. Monitor call queues and agent performance throughout the day to ensure optimal service levels. Identify and address issues...

Job DescriptionAt Tafaseel Business Services, we are seeking a skilled Workforce Management Officer to join our team.Key Responsibilities:Create and maintain daily and weekly schedules for agents based on forecasted call volumes and service level agreements (SLAs).Adjust schedules in real-time to accommodate fluctuations in call volume and staffing...

Call Centre AgentBrief Description of Job Function:The Call Centre Agent is responsible for handling incoming and outgoing calls. This role involves providing sales and customer service.Key Responsibilities:Answer all calls within 2 ringsUtilize a cordial and positive tone of voice in all callsMaintain a focus on the needs of the customer and provide...

The role of an Emerging Service Operations Specialist involves performance management, analysis, and complaint handling. You will prepare and present management reports to highlight key sales, claims, complaints, and support metrics. You will also conduct gap analysis by listening to sales calls, mystery shopping, and gathering findings.In this position, you...

The Service Operations Associate Professional role involves performance management, analysis, and complaint handling. You will prepare and present management reports to highlight key sales, claims, complaints, and support metrics. You will also conduct gap analysis by listening to sales calls, mystery shopping, and gathering findings.In this position, you...

We are seeking an experienced Telesales Performance Coordinator to join our team at Zain Bahrain. The ideal candidate will have a proven track record in sales and business development, with a focus on telesales and call center operations. You will be responsible for managing individual and team sales funnels, developing and implementing effective telesales...

Job Req Number: 91076 Time Type: Full Time Position Summary: The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also...

Job Purpose The sales team leader is responsible for developing the sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. Working with customers and members, evaluate sales agent targets, and determine ways to simplify and improve the sales process. The role...

As a Customer Success Executive at Zain Bahrain, you will play a critical role in driving sales growth and improving customer satisfaction. You will work closely with the sales team to identify and pursue new business opportunities, manage existing client relationships, and develop targeted marketing campaigns to generate new business.Key...

At Zain Bahrain, we are committed to delivering exceptional customer experiences. As a Business Development Manager, you will play a critical role in driving sales growth and improving customer satisfaction. You will work closely with the sales team to identify and pursue new business opportunities, manage existing client relationships, and develop targeted...

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...

Job PurposeThe sales team leader is responsible for developing the sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently.Working with customers and members, evaluate sales agent targets, and determine ways to simplify and improve the sales process.The role will...

Zain Bahrain is a pioneer in mobile telecommunications, with a strong presence in the Middle East and Africa. As a leading mobile voice and data services operator, we strive to deliver exceptional customer experiences.About the RoleThe Sales Team Lead will be responsible for maximizing sales operations effectiveness by generating high-quality leads and...