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Customer Service Liaison
3 weeks ago
We are looking for talented Customer Experience Associates to be the main point of contact for our customers. In this role, you will address customer queries, share feedback with different departments, and identify ways to improve our processes.
Key Responsibilities
As a Customer Experience Associate, your tasks will include:
- Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
- Building relationships with customers from the moment they speak to us by welcoming them and making sure they're happy with their experience
- Onboarding customers to kick-off their journey
- Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers' issues
- Ensuring the customer is WOW'ed by our service by going above & beyond to make sure they leave the conversation satisfied
- Communicating feedback to the team and following up on resolving customers' pain points
Ideal Candidate
We are looking for candidates who have previous experience working in a customer service role for a minimum of 1 year. You should have excellent verbal and written communication skills in English and Arabic, and be a fast typer. Additionally, you should be passionate about problem solving; you get satisfaction from making people's lives better. A people person by nature, you have a deep sense of empathy & drive to resolve customer issues. You should maintain a calm demeanor when facing challenges or stressful situations, and be able to organize your time efficiently, and complete tasks in a timely manner.
