International Health Information Director

3 hours ago


Manama, Manama, Bahrain Telstra Health Pty Full time

About the Role

This exciting opportunity is for a skilled and experienced professional to join our team as an International Health Information Director. As a key member of our organization, you will be responsible for leading the development and delivery of world-class Billing, Administration, Clinical Coding, and Clinical Documentation Improvement processes and systems for our clients.

You will provide leadership to develop a highly functioning, highly engaged team in all RCM locations, supporting the successful implementation and ongoing management of Clinical Documentation and insurance-related workstreams of all RCM Services projects domestically and internationally.

Key responsibilities include creating, educating on, and implementing work processes that support excellence in Clinical Documentation Improvement and all insurance-related processes, including Medical Necessity. You will also conduct business analysis, documenting current & future state business processes, functional and non-functional requirements, user stories, acceptance criteria, Use Cases, requirements traceability, business rules, test planning, and test cases.

To ensure the ongoing quality of services, you will assist in developing systems of quality control and reporting that provide continuous feedback on the performance of client and Power Health/Telstra Health staff; operational processes and system performance.

Additionally, you will assess and tailor education for Clinical Coders, Clinical Documentation Specialists, client staff as appropriate to RCM, and day-to-day manage RCM Clinical Coding and Clinical Documentation Specialist staff.

As a leader, you will create a highly effective and enjoyable work culture for all staff, recognizing cultural sensitivities in an international team, and develop positive key client relationships, acting as a representative of the RCM Leadership team in the absence of more senior personnel.

About You

  • You hold a Bachelor's/Masters Degree in Health Information Management or a healthcare-related discipline OR Industry relevant certification, e.g., Diploma/Bachelor of Nursing, HIMAA recognized Clinical Coding certification, and/or Clinical Documentation Specialist certification.
  • You have extensive experience in Clinical Documentation Improvement and insurance processes related to the above functions, with a proven track record in stakeholder management, change management, end-user training, and go-live support.
  • You possess strong communication skills, both written and verbal, with a focus on identifying gaps, analyzing data to find the source of the gap, observing processes, communicating with related staff to close the gaps identified.
  • You are proficient in MS Word and Excel, with experience in working with Clinical Coding teams.

About Telstra Health Pty

We are passionate about creating an environment that is inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

We offer a range of benefits, including career break and study assistance, ongoing development through various learning programs, access to O'Reilly and LinkedIn Learning, and much more. Our start-up culture powered by one of Australia's biggest brands means innovation is always front of mind.



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