Skilled Massage and Beauty Professional

9 hours ago

Manama, Manama, Bahrain Four Seasons Hotels and Resorts Full time

Company Overview

Four Seasons Hotels and Resorts is a world-renowned leader in hospitality, committed to delivering exceptional experiences to our guests. We strive to create unforgettable memories through personalized service and attention to detail.

The Role

We are seeking a skilled Female SPA Therapist to join our team of wellness professionals. As a key member of our spa team, you will be responsible for performing body treatments according to established protocols, ensuring all guests experience pure peace and relaxation.

Main Responsibilities

  • Perform high-quality SPA treatments, adhering to the required standards and schedules.
  • Conduct yourself in a professional manner at all times, adhering to our company's standards and policies.
  • Report to shift on time and be aware of your schedule at all times. If unable to attend work, notify the Supervisor in adequate time and according to policy.
  • Be fully familiar with Hotel Fire and Emergency Procedures.
  • Day-to-day responsibility for equipment, products, cleanliness, and hygiene of the treatment rooms and facilities.
  • Aware of all treatments and products on offer and any current promotions.
  • Achieve sales and guest service targets as set by the Spa Management.
  • Offer guests full after-care advice and the chance to purchase any products recommended within their treatment.
  • Assist in other related areas as required particularly scheduling and reception / greeting of guests.
  • Greet guests warmly and use their name during treatment.
  • Assist with demonstrations and events as required.
  • Adhere to training as set out by the Spa Management and using the guidance of senior spa therapists. Also attends new or update training as required.
  • Use the correct quantities and mix of product within treatments and to ensure as far as possible the security of products within treatment rooms and sales areas.
  • Fully aware of all health and safety issues relating to the department and to report anything which may present a danger to guests or staff.
  • Always be punctual and prepared in advance for all treatments and to avoid treatments running late at all costs and wherever possible.
  • Ensure that client confidentiality is maintained at all times.
  • Flexible with regard to hours worked and be prepared to adjust these to meet demands of the business.
  • Perform other tasks or projects as assigned by hotel management.

Requirements

  • Certified for massage and beauty treatments.
  • At least 2 years of experience in a luxury spa environment.
  • Outstanding communications skills and command of the English are essential; knowledge of local language is an advantage.
  • Excellent communication and exceptional guest service skills.
  • Attention to detail, ability to multi-task and prioritize.
  • Guest centricity and understanding the importance of guest's preferences.
  • Flexible schedule with the ability to work all types of shifts, weekends and holidays.
  • Additional Hammam skills will be considered an advantage.

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