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Customer Service Representative

2 weeks ago

Manama, Manama, Bahrain SWATX Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our SWATX team. As a key member of our Call Center, you will be responsible for providing exceptional service to our customers via phone, email, or chat.

Key Responsibilities
  • Customer Interaction: Manage incoming calls, respond to customer inquiries, and provide accurate information regarding products and services.
  • Issue Resolution: Identify and resolve customer complaints efficiently while maintaining a positive customer experience.
  • Data Entry: Record and document interactions accurately in our CRM system for follow-up and quality assurance purposes.
Requirements
  • High school diploma or equivalent required; degree in a related field preferred.
  • Prior experience in customer service or call center role preferred.
  • Strong communication skills (verbal and written).
  • Ability to handle stressful situations effectively.
  • Proficient in using computer systems and CRM software.