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Senior Front Office Leader

2 weeks ago

Amwaj Islands, Bahrain beBee Careers Full time
Job Title: Guest Experience Manager

A seasoned hospitality leader is required to oversee the day-to-day operations of our front office team. As a Guest Experience Manager, you will be responsible for delivering exceptional service, ensuring smooth operations, and leading a high-performing team.


Key Responsibilities:

  • Team Leadership and Supervision: Train, mentor, and supervise front office staff to achieve efficient service delivery and high performance standards.
  • Guest Service Excellence: Address inquiries, resolve complaints, and enhance the guest experience through outstanding customer service.
  • Operational Management: Oversee front office operations, including check-ins, reservations, and room assignments.
  • Staff Training and Development: Assist in training and development of front office staff, promoting collaboration and continuous improvement in service standards.
  • Administrative Support: Manage reports, guest feedback, and operational performance metrics.

Required Skills and Qualifications:

  • Leadership Experience: Prior experience in a front office supervisory or leadership role is essential.
  • Property Management Systems: Previous experience with Property Management Systems is required.
  • Technical Proficiency: Proficient in Microsoft Windows applications.
  • Education: A University or College degree in a related discipline is preferred.

What's In It For You:

  • Contribute to conservation efforts and preserve wildlife.
  • Pursue sustainable adventures with exclusive rewards.
  • Celebrate locality and heritage in a vibrant community.
  • Advance your career with global development opportunities.
  • Drive change through impactful social initiatives.