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Customer Experience Specialist

2 weeks ago

Amwaj Islands, Bahrain beBee Careers Full time
About the Role

We are seeking a highly skilled and dedicated Customer Experience Specialist to join our team. In this pivotal role, you will be responsible for managing reservations with precision, ensuring effective communication channels, and providing top-notch customer service.

Key Responsibilities
  • Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
  • Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
  • Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
  • Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
Requirements
  • Education: High school diploma or equivalent; additional hospitality training is a plus.
  • Experience: Previous experience in reservations or customer service roles.
  • Communication Skills: Excellent verbal and written communication skills. Fluent in Arabic and English.
  • Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.