Linux Technical Support Specialist

1 week ago


Manama, Manama, Bahrain beBee Careers Full time

This is a challenging opportunity to build a career with our company. You will be working from our London office and will be accountable for delivering technical support to employees and customers, as well as facilitating AV support for conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to colleagues or involve senior engineers.

Key Responsibilities
  • Investigate issues reported by customers by researching and escalating issues
  • Work to resolve complex customer problems related to Canonical's portfolio of products.
  • Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
  • Participate in a regular weekend working rotation.
  • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.


  • Manama, Manama, Bahrain beBee Careers Full time

    Linux Desktop Support SpecialistWe are seeking a skilled Linux Engineer to provide technical support and facilitate AV services for office conferences and events.About the RoleThis is an exciting opportunity to kickstart your career by providing technical assistance to employees and customers, resolving complex problems related to Linux systems, and owning...


  • Manama, Manama, Bahrain beBee Careers Full time

    Desktop Engineer: Linux Support SpecialistThis position requires a detail-oriented and proactive individual with a passion for Linux and customer satisfaction to provide top-notch technical support and expertise in desktop engineering.


  • Manama, Manama, Bahrain beBee Careers Full time

    Linux Technical Support ProfessionalWe are looking for a detail-oriented individual to join our team as a Linux Desktop Support Associate. This role involves providing technical support to employees and customers, troubleshooting complex problems, and facilitating AV services for office events.About the JobThis is an excellent opportunity to develop your...


  • Manama, Manama, Bahrain beBee Careers Full time

    Linux System Support SpecialistDeliver exceptional technical support and expertise to customers leveraging Ubuntu and open source products.About the Role:As a Linux System Support Specialist, you will be responsible for delivering outstanding technical support experiences on the full Desktop and Server technical stack. You will own and manage your cases from...


  • Manama, Manama, Bahrain beBee Careers Full time

    Linux Engineer Role This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career supporting the technical needs of customers leveraging Ubuntu and open source products. As a key member of our team, you will be responsible for investigating issues reported by customers, researching and escalating...


  • Manama, Manama, Bahrain beBee Careers Full time

    Linux Desktop Support SpecialistWe are seeking a highly skilled and motivated individual to fill the role of Linux Desktop Support Specialist.


  • Manama, Manama, Bahrain beBee Careers Full time

    **About the Role:**This is a fantastic opportunity to build a career with a leading provider of open-source software and operating systems. As a Linux Desktop Support Engineer, you will be part of a dynamic team that is changing the world of software.Your responsibilities will include:Delivering Technical Support: Providing expert technical support to...


  • Manama, Manama, Bahrain beBee Careers Full time

    Are you looking for a challenging role that combines technical expertise with customer-facing skills?This opportunity is ideal for a highly motivated and organized individual who can provide top-notch support to customers worldwide.About the RoleWe are seeking an experienced Linux Engineer/Administrator to join our team. As a key member of our support team,...


  • Manama, Manama, Bahrain beBee Careers Full time

    Sales Engineering SpecialistAs a Sales Engineering Specialist, you will play a crucial role in helping global companies embrace the latest and greatest Linux and open source applications. You will apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu Pro, OpenStack, and Canonical Microcloud.Key ResponsibilitiesYou...


  • Manama, Manama, Bahrain beBee Careers Full time

    Technical Support Associate: Linux DesktopsIn this critical role, you will provide expert technical support for our Linux desktop systems, ensuring seamless user experiences and resolving complex issues efficiently.