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Operations Efficiency Specialist

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Key Responsibilities:

Real-Time Monitoring and Analysis
  • Continuously monitor and track agent adherence to schedules and break times, taking corrective actions when necessary to maintain operational efficiency.
  • Analyze historical and current data to make short-term adjustments to forecasting models, considering factors like seasonality, promotions, and unexpected events.
  • Make real-time adjustments to agent schedules, including reassigning tasks, redistributing workloads, and managing breaks to maintain compliance.