
Communications Assistant
11 hours ago
We are seeking a dedicated and customer-focused individual to join our team as a Bahrain Customer Support Specialist. At Zain Bahrain, we strive to deliver exceptional customer service and ensure that our customers receive the best possible experience.
About the RoleJob Purpose: To provide timely and effective support to customers through various channels, including phone, email, and chat, while maintaining a high level of professionalism and courtesy.
Main Responsibilities & Duties:- Respond to customer inquiries and resolve issues promptly.
- Foster trust in our services and products among customers.
- Offer personalized customer service of the highest standard.
- Treat customers with respect and empathy under all circumstances.
- Collaborate with the team to achieve performance metrics.
- Stay updated on new product information and participate in educational opportunities to enhance job knowledge.
- Identify areas for improvement in complaint handling processes.
- Convey feedback on customer experiences to product owners for enhancement.
- Perform any other related duties assigned or needed.
- Strong understanding of customer needs.
- Excellent verbal and written communication skills.
- Solid knowledge of customer service principles.
- Strong listening skills.
- Proficiency in English and Arabic languages; Urdu is an asset.
- Basic computer skills (Microsoft Office).
- Ability to work in a fast-paced environment.
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