Communications Assistant

11 hours ago


Manama, Manama, Bahrain Zain Bahrain Full time

We are seeking a dedicated and customer-focused individual to join our team as a Bahrain Customer Support Specialist. At Zain Bahrain, we strive to deliver exceptional customer service and ensure that our customers receive the best possible experience.

About the Role

Job Purpose: To provide timely and effective support to customers through various channels, including phone, email, and chat, while maintaining a high level of professionalism and courtesy.

Main Responsibilities & Duties:
  1. Respond to customer inquiries and resolve issues promptly.
  2. Foster trust in our services and products among customers.
  3. Offer personalized customer service of the highest standard.
  4. Treat customers with respect and empathy under all circumstances.
  5. Collaborate with the team to achieve performance metrics.
  6. Stay updated on new product information and participate in educational opportunities to enhance job knowledge.
  7. Identify areas for improvement in complaint handling processes.
  8. Convey feedback on customer experiences to product owners for enhancement.
  9. Perform any other related duties assigned or needed.
Requirements
  1. Strong understanding of customer needs.
  2. Excellent verbal and written communication skills.
  3. Solid knowledge of customer service principles.
  4. Strong listening skills.
  5. Proficiency in English and Arabic languages; Urdu is an asset.
  6. Basic computer skills (Microsoft Office).
  7. Ability to work in a fast-paced environment.


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