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Senior CRM Solution Architect

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

We are seeking a Senior CRM Consultant to lead the design, implementation, and optimization of CRM solutions that enhance customer engagement and business processes.

Key Responsibilities:
  1. Design and develop Microsoft Dynamics 365 CRM solutions to meet business needs
  2. Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
  3. Develop and optimize workflows, plugins, Power Automate flows, and custom applications
  4. Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
  5. Collaborate with stakeholders to gather business requirements and translate them into technical solutions
  6. Migrate data, upgrade systems, and optimize performance
  7. Ensure CRM solutions comply with security, data governance, and regulatory requirements
  8. Troubleshoot and resolve CRM-related technical issues and provide support for end-users
  9. Stay updated on Microsoft Dynamics 365 and Power Platform advancements
  10. Provide guidance and mentorship to junior team members

The ideal candidate will possess deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.