
Housekeeping Team Leader
14 hours ago
Company Overview:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.
The company's award-winning destinations position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
About the Job:
As an Assistant Manager in the Housekeeping Department at Jumeirah Gulf of Bahrain, you will play a key role in ensuring maximum Guest satisfaction and adhering to the standards required by the hotel.
Responsibilities:
- Supervise and coordinate the Housekeeping Attendants and Team Leaders to ensure that services are available and carried out with utmost efficiency.
- Interact with suppliers and contractors.
- Maintain records of all deep cleaning work, including window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.
- Keep records and follow-ups of the Rooms Preventive Maintenance Program.
- Follow-up on all out-of-order rooms.
- Ensure correct distribution and control of master keys.
- Conduct inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.
- Ensure that all equipment is well maintained and handled correctly.
- Handle guest complaints in accordance with customer feedback SOPs.
- Report all complaints to the Executive Housekeeper and/or Housekeeping Manager.
- Check logbooks and follow up on outstanding matters.
- Assist in taking various inventories.
- Ensure that all colleagues report for duty punctually, wearing the correct uniform and nametag and grooming standards are met at all times.
- Assist in building an efficient team of colleagues by taking an active interest in their welfare, safety and development.
- Ensure that all colleagues always provide a courteous and professional service.
- Supervise colleagues within the department, ensuring that the correct standards and methods of service are maintained.
About You:
To be successful in this role, you will have a Diploma in Hotel Management or equivalent and a minimum of 3 years' experience in a junior management role within housekeeping in a 5-luxury property.
You should also have a minimum of 3 years' work experience within a guest-facing department in a luxury hotel industry, as well as experience in handling large team members and working in a multi-culture environment.
Benefits:
We offer an attractive tax-free salary, paid in Bahraini Dinar (BHD), the local currency of Bahrain.
In addition, we offer reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation allowance, life insurance and 50% discount off Jumeirah F&B Outlets.
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