Technical Support Specialist for IT Systems

11 hours ago


Manama, Manama, Bahrain Trace Systems Inc. Full time

Overview of the Role:

Trace Systems Inc. is seeking an experienced Technical Support Specialist to join our team in providing top-notch IT support services.

Key Responsibilities:

  • Provide information and assistance resources to troubleshoot problems with computers or similar products on the network.
  • Field trouble calls via the phone and computer trouble ticketing system.
  • Perform laptop imaging, basic IP troubleshooting, and user account setup on the domain.
  • Assign user accounts to appropriate groups and permissions, build exchange mailboxes, and troubleshoot user email issues.
  • Troubleshoot printers, map shared printers, and document trouble calls and computer/network actions for reporting purposes.

Requirements:

  • An Active US Government issued Secret clearance (Interim Secret Clearance is acceptable to start).
  • US Citizenship is required due to contract requirements.
  • A minimum of seven years of experience with IT systems, including four years in IT customer support and two years in a military environment.
  • The following certifications are mandatory: A+, Network+, Security+CE, and CCNA.
  • An Associates degree in Networking or eleven years of recent specialized experience.


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