Hardware and Software Technician

6 days ago


Manama, Manama, Bahrain Nexcel Computer Solutions Full time

Nexcel Computer Solutions is hiring a skilled Hardware and Software Technician to provide top-notch technical support to our users. As a key member of our team, you will play a crucial role in ensuring our customers have the best possible experience with our products.

Main Responsibilities
  1. Resolve Hardware and Software Issues: Our ideal candidate will be able to troubleshoot and resolve technical issues efficiently, minimizing downtime and ensuring user satisfaction.
  2. Participate in Section Projects: We encourage collaboration and teamwork, and this role will involve working closely with other departments to drive projects forward.
  3. Study User Technical Needs: Our technician will need to understand the technical requirements of our users and provide solutions that meet those needs.
  4. Configure Computers with Latest OS and Settings: This role involves setting up computers with the latest operating systems, drivers, and hardware settings to ensure they are running optimally.
  5. Develop and Implement Hardware and Software Procedures: Our technician will be responsible for developing and implementing procedures to improve hardware and software performance.
  6. Test and Evaluate New Features: We are always looking for ways to improve our products, and this role involves testing and evaluating new features to recommend the best solutions.
  7. Collaborate with Latest Technology: Our team is committed to staying up-to-date with the latest technology trends, and this role will involve contributing to that effort.
  8. Escalate Unresolved Issues: If problems cannot be resolved, our technician will work with the Head of User Support to find a solution.
  9. Analyze Incidents and Trends: We are interested in understanding patterns and trends in user issues to prevent similar problems in the future.
  10. Inform Users of Updates: Our technician will keep users informed of updates, known errors, and new features that may affect their experience.
Requirements

We require a Bachelor's degree in Computer Engineering or Computer Science and relevant certifications such as A+ and MOUS, and preferably Network+ and MCDST.

A minimum of 2 years of progressive experience in the computer field is necessary.

Excellent communication skills and fluency in English (speaking, reading, and writing) and preferably Arabic are essential.



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