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Quality Manager

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Job Summary:

We are seeking an experienced Quality Manager to lead our quality assurance initiatives. The Quality Manager will develop, implement, and manage quality assurance processes to ensure consistent delivery of high-quality services that meet and exceed client expectations and industry standards.

Key Responsibilities:

  1. Quality Strategy Development: Develop a comprehensive quality assurance strategy aligned with organizational goals and client requirements.
  2. Monitoring and Evaluation: Oversee the monitoring of service delivery processes, conducting regular evaluations and audits to ensure compliance with established quality standards.
  3. Data Analysis: Analyze quality performance metrics and trends, preparing detailed reports to inform decision-making and continuous improvement initiatives.
  4. Team Leadership: Lead and mentor the quality assurance team, fostering a culture of quality and accountability throughout the organization.
  5. Feedback and Improvement: Provide constructive feedback and coaching to employees based on quality assessments, collaborating with training teams to address skill gaps.
  6. Process Enhancement: Identify opportunities for process improvements and implement best practices to enhance service quality and operational efficiency.
  7. Client Liaison: Serve as the primary point of contact for quality-related client inquiries, addressing concerns and ensuring alignment with client expectations.
  8. Compliance Assurance: Ensure adherence to regulatory and industry standards, conducting regular compliance audits and implementing corrective actions as necessary.
  9. Stakeholder Collaboration: Work closely with cross-functional teams to drive quality initiatives and improvements.

Qualifications:

  1. Education: Bachelor's degree in business administration or a related field; master's degree is a plus.
  2. Experience: Proven experience in quality management, preferably within a leadership role.
  3. Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and familiarity with quality management frameworks.
  4. Languages: Fluency in both English and Arabic.