IT Service Management Specialist
2 days ago
About the Job
We are seeking a skilled IT Service Management Specialist to join our team in Bahrain for a two-year contract. The ideal candidate will have expertise in managing and customizing Jira service management products, as well as experience with ITSM systems and process implementation.
Key Responsibilities
- Manage and customize Jira service management product
- Provide advanced support for ITSM systems configuration and operation
- Configure Fault, Performance, and Impact Analysis dashboards
- Monitor Risk, Quality, and Impact Analysis of Business Services
- Create reports and dashboards
- Develop and customize ITSM tools
- Tailor Jira Service Management to the organization's needs for streamlined processes
Requirements
- Bachelor's degree in computer science or a related field
- Relevant certifications will add value
- Expertise in administering and troubleshooting core services such as FTP, DNS, DHCP, QIP, web services, and other key 3rd party products
- Proficiency in process design and documentation at both program level and user level
- Excellent analytical and problem-solving capabilities
- Facilitation, negotiation, and influencing skills
- Ability to lead a team when necessary
What We Offer
- A competitive salary package
- A comprehensive training and development program
- The opportunity to work with a dynamic team in a fast-paced environment
- Relocation support to Bahrain
How to Apply
Please submit your application, including your resume and cover letter, through our HR system.
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