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Operations Control Manager

3 weeks ago


Manama, Manama, Bahrain Gulf Air Group Full time

About the Role

We are seeking a highly skilled and experienced Operations Control Manager to join our team at Gulf Air Group.

Key Responsibilities:

  • To oversee the coordination of actions within the Integrated Operations Centre (IOC) and ensure maximum Day of Ops performance.
  • To administer Gulf Air policies and procedures as applicable in the IOC procedures manual and Operations Manual Assistant (OMA).
  • To ensure the integrity of the 72-hour IOC control period.

Main Duties:

  • To oversee the Gulf Air schedule integrity for the 72-hour IOC control period, maximizing Day of Ops performance.
  • To monitor shift operations and implement Management directives.
  • To stay up-to-date on system situations, including fleet, crew, stations, and weather, and anticipate disruptions.
  • To ensure smooth shift handovers to subsequent Duty Managers.

Problem-Solving and Coordination:

  • To act as a central problem solver, coordinating actions with other staff members.
  • To ensure the integrity of information and provide problem-solving directions and support.
  • To ensure effective implementation of IOC decisions.

Short-Term Flight/Aircraft Inventory Adjustments:

  • To manage ad-hoc requests from Civil Aviation, handling agents, other Gulf Air functions outside the IOC, other airlines, and out-of-office hours requests.

Policies and Procedures:

  • To administer Gulf Air policies and procedures as applicable in the IOC procedures manual and OMA.
  • To initiate responses to crises and activate the Crisis Center.
  • To participate in defining Gulf Air policies and procedures.

Reporting and Informing:

  • To inform Senior Gulf Air Management of major disruptions and important events.
  • To ensure accurate reporting of OTP, movement data, and IOC events required for logbooks.

Staff Management:

  • To elaborate and conduct staff professional development, including classroom and on-the-job training.
  • To be responsible for subordinates' KPIs and complete all stages of the performance management system.

Requirements:

  • Minimum of 7 to 10 years' experience in an operations department of a major international airline, with a minimum of 5 years as a Shift Operations Controller.
  • Familiarity with airline computer systems, such as Movement Manager, WOTP, RIO, Falcon, SSCI, and LM, would be advantageous.
  • I.T. literacy with experience of automated operations control systems.
  • Experience in airline Emergency Response Management.