Client Relationship Manager
6 days ago
We are looking for an Account Growth Specialist to manage existing client relationships and identify opportunities for growth and expansion.
The ideal candidate will have a proven track record in account management and be fluent in both English and Arabic.
Responsibilities:
- Client Relationship Management:
- Nurture and develop strong relationships with clients.
- Identify opportunities for growth and expansion.
- Collaborate with internal teams to deliver exceptional client experiences.
- Project Management & Delivery:
- Manage multiple projects simultaneously, ensuring timely and efficient execution.
- Communicate effectively with clients and internal teams.
- Maintain accurate project documentation.
- Monitor project progress and address any roadblocks.
- Client Onboarding & Satisfaction:
- Design and implement an onboarding program for new clients.
- Ensure a seamless transition from sales to delivery.
- Gather feedback and implement improvements to enhance client satisfaction.
- Quality Assurance & Service Delivery:
- Establish and maintain quality standards.
- Oversee team performance to ensure high levels of responsiveness and client service.
- Address client issues promptly and efficiently.
- Lead and motivate the client service team.
- Cultivate a collaborative and supportive work environment.
- Regularly review team performance and identify areas for improvement.
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