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Network and Hardware Installation Expert

2 weeks ago

Manama, Manama, Bahrain Nexcel Computer Solutions Full time

About the Role:

Nexcel Computer Solutions is seeking a Network and Hardware Installation Expert to join our team.

Key Responsibilities:

  1. Install, configure, and maintain computer hardware and operating systems to ensure optimal performance.
  2. Diagnose and repair equipment issues, including printers, scanners, and Wi-Fi devices.
  3. Monitor and maintain computer systems and applications, ensuring they are running smoothly and efficiently.
  4. Provide technical support to staff and clients via phone or remote sessions to resolve IT-related issues.
  5. Troubleshoot complex IT problems and diagnose hardware or software faults.
  6. Develop and provide procedural documentation and relevant reports to assist with issue resolution.
  7. Follow diagrams and written instructions to repair equipment or set up systems.
  8. Ensure all necessary updates, patches, and service packs are installed promptly.
  9. Respond to call-outs within agreed time limits and work diligently to complete assigned tasks.
  10. Collaborate with local vendors to resolve equipment part failures and optimize delivery and support.
  11. Track reported desktop problems and associated solutions for future reference.
  12. Create procedures for the installation, use, and troubleshooting of communications hardware and software.
  13. Address all computer hardware, software, and network-related problems.

Requirements:

The ideal candidate will possess excellent technical skills, strong communication abilities, and a proactive approach to problem-solving.