Product Development Specialist

1 day ago


Manama, Manama, Bahrain PRAMAC Full time

We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.

Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.

The role of a Product Engineer at Pramac will be responsible for gaining a deep technical understanding of our products and providing a critical interface between internal R&D/engineering and product support teams. The Product Engineer will take an ownership role in understanding, recreating, and performing root cause analysis of field issues and will work with the design engineering teams to develop, specify, and test product improvements targeted at addressing field quality issues.

Main responsibilities:

  • Understand product and system-level interactions (electrical/firmware/mechanical) to facilitate diagnosis of issues and creation of test scenarios
  • Investigate field failures of returned products through system-level testing and circuit board debugging
  • Establish lab test setups to replicate field issues; use electronic test and measurement equipment to quantify, diagnose and document root causes
  • Support hardware and firmware development teams in creating solutions to field issues and in defining new product features and requirements
  • Participate in validation/verification testing efforts around design changes and new features/products
  • Collect, process and analyze fleet data to better understand the scope of field issues
  • Mentor and train less experienced engineers and other field service personnel
  • Create and review both internal and external product documentation, including specifications and datasheets, diagnostic manuals and flow-charts, one-line diagrams and schematics
  • Serve as a path of escalation for technical support and applications engineers
  • Support field troubleshooting efforts remotely
  • Occasionally perform on-site troubleshooting, diagnosis and repair


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