
Customer Service Representative
3 hours ago
The Customer Service Representative role at RESO is a key position responsible for delivering exceptional customer experiences. We are seeking an individual who can provide top-notch service, generate sales, and support operational duties as assigned by the Store Management Team.
Key ResponsibilitiesHospitality and Guest Service: Make a positive first impression by wearing proper career attire, maintaining a clean parking lot and dining area, and following the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
Delivering Exceptional Service: Deliver consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge. Enhance the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Order Accuracy and Speed of Service: Use proper procedures to ensure the accuracy of every order for every guest and maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs.
Service Recovery: Promptly execute service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. Listen carefully to guests and apologize for the experience in the case of a complaint.
Store OperationsFollow all Operations standards and guidelines for preparation of products according to training and instructional materials provided. Prepare all products as required, following the order monitor to ensure the accuracy of every order.
Communicate showcase and product needs to ensure proper product availability for guests. Regularly take temperatures of the required products and record in the Time & Temperature Log.
Policies and ProceduresParticipate in and attend all store meetings and other related functions. Follow all restaurant policies, procedures, and standards. Maintain the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.
Follow proper hand washing techniques and all sanitation guidelines; complete all sanitation tasks as outlined by the Store Manager.
CashieringReceive payment by cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, or change to customers correctly. Count money in the cash till at the beginning of shifts to ensure that amount is correct and there is adequate change.
Maintain clean and orderly checkout areas.
Health & SafetyWork in compliance with occupational health and safety legislation. Know, understand, and follow safe work practices and procedures. Use or wear personal protective equipment or clothing as required.
Report all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
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