Emerging Services Function Director

9 hours ago


Manama, Manama, Bahrain VIVA Bahrain Full time
Job Description

The Emerging Services Function Director will lead the Emerging Services function in VIVA Bahrain, overseeing day-to-day operations, designing new ways to optimize quality and overall operations, and leading a service delivery team on premise and remote locations.

The ideal candidate will have a strong focus on customer experience and excellence management across the value chain. You will maintain strong relationships with multiple providers, design and track KPIs, and report results to higher management.

  • Develop policies and procedures to improve complaint handling and approach a zero-complaint service delivery model in collaboration with stakeholders and constantly track the performance of initiatives.
  • Manage day-to-day operations including reconciliation, invoicing, payments & forecasting expenditure in collaboration with finance and other operations within the InsurTech & Emerging Service value chain.


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