Hospitality Expert

6 days ago


Manama, Manama, Bahrain RESO Full time

**Job Overview**

Hospitality is at the forefront of everything we do at RESO. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for an exceptional experience.

Responsibilities:

  • Provide exceptional customer service to all guests, ensuring their needs are met and exceeded.
  • Manage the front desk efficiently, handling check-ins, check-outs, and audits with accuracy and speed.
  • Communicate effectively with other departments to ensure seamless operations.
  • Stay up-to-date on hotel room categories, rates, packages, and promotions to provide informed guidance to guests.
  • Maximize room occupancy by utilizing up-selling techniques and promoting hotel services and facilities.

Requirements:

  • Previous experience in a customer-focused industry.
  • High school certificate or equivalent.
  • Positive attitude and excellent communication skills.
  • Commitment to delivering exceptional customer service.
  • Ability to work independently and as part of a team.

What We Offer:

A dynamic and supportive work environment that fosters growth and development. The opportunity to work with a global hospitality leader and contribute to creating unforgettable guest experiences.

About RESO:

We are a leading global hospitality company, dedicated to providing exceptional guest experiences across our global brands. Our vision is to fill the earth with the light and warmth of hospitality, and our team members are at the heart of making this happen.



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