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Resort Management Professional

2 weeks ago

Amwaj Islands, Bahrain beBee Careers Full time

Key Areas of Responsibility

The Rooms Division Manager will be responsible for:

1. Leadership and Team Development:

  • Lead and develop the Rooms Division team, promoting a culture of excellence.
  • Recruit, train, and evaluate staff performance, creating development plans.

2. Service Delivery:

  • Oversee daily operations of Front Office, Housekeeping, and Guest Services.
  • Implement standardized procedures to maintain service quality.
  • Coordinate room inventory and reservations for optimal occupancy and revenue.

3. Guest Experience:

  • Promptly address guest inquiries and complaints to ensure satisfaction.
  • Monitor feedback and implement improvements to enhance guest experience.
  • Collaborate with departments to create an exceptional overall guest experience.

4. Financial Performance:

  • Manage the budget, focusing on cost control and profitability.
  • Analyze financial data to identify growth and efficiency opportunities.
  • Apply revenue management strategies to optimize room revenue.

5. Quality and Compliance:

  • Ensure adherence to health, safety, and security standards.
  • Conduct regular inspections to maintain cleanliness and maintenance standards.
  • Develop quality assurance programs to uphold brand standards and guest satisfaction.