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Spa Reception Coordinator
12 hours ago
Our Mission
At The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain, we strive to make every moment matter for our guests. We believe in creating memorable experiences through exceptional service, luxurious amenities, and unparalleled hospitality.
Job Role
We are seeking a highly skilled Customer Experience Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, ensuring smooth operations, and driving revenue growth.
Key Responsibilities:
- Supports the smooth running of the spa, ensuring all aspects of the guest experience are delivered to the highest levels.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Delivers on plans and objectives, where leisure initiatives and hotel targets are achieved.
- Supervises the team, fostering a culture of growth, development, and performance within the department.
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Builds and maintains effective working relationships with all key stakeholders.
- Takes ownership of planned programmes that advance service standards, profitability, and cost control.
Requirements:
- Experience in hospitality, preferably in a similar role or related field.
- Strong supervisory and managerial skills, with a hands-on approach and lead-by-example work style.
- Commitment to delivering exceptional guest service, with a passion for the hospitality industry.
- Ability to find creative solutions and proven problem-solving capabilities, offering support when required.
- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
- Experience of working with IT systems on various platforms.
- Strong communication skills.
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