Guest Experience Coordinator

2 days ago


Manama, Manama, Bahrain Client of Domo Ventures W.L.L. Full time

Overview:

We are seeking an exceptional Guest Experience Coordinator to join our team. This individual will be responsible for delivering outstanding customer service and creating memorable experiences for our guests.

Main Responsibilities:

  1. Welcome guests and engage them in conversation to build rapport and create a positive atmosphere.
  2. Maintain effective communication with guests throughout their visit, addressing their needs and resolving any issues promptly.
  3. Manage reservations, including accurate record-keeping and timely confirmations.
  4. Collaborate with the management team to optimize table utilization and maximize revenue opportunities.
  5. Process reservation inquiries, cancellations, amendments, and confirmations with attention to detail and a focus on customer satisfaction.
  6. Manage the front desk, answering phone calls, greeting guests, and providing information about our cafe.
  7. Ensure that tables are set and prepared prior to guest arrivals, maintaining a clean and inviting dining space.
  8. Coordinate with cafe staff to resolve any guest complaints or feedback in a prompt and professional manner.
  9. Communicate effectively with all team members, sharing relevant guest information and updates to ensure seamless service.
  10. Identify and address operational challenges with the management team.
  11. Report any security issues or concerns to the Manager on duty immediately.
  12. Maintain a high level of personal appearance and grooming at all times.
  13. Provide a thorough handover during shift changes to ensure continuity of service.

Requirements:

  • Previous experience as a Hostess or in a similar customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.
  • Strong organizational and time management skills.


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