Business Systems Operations Leader
4 days ago
Huawei is a leading provider of telecom solutions, owned entirely by its employees. Through continuous customer-centric innovation, we have established end-to-end advantages in telecom network infrastructure, application & software, devices and professional services. Our products and solutions have been deployed in over 100 countries and have served 45 of the world's top 50 telecom operators.
As a Business Systems Operations Leader, you will play a key role in ensuring the smooth operation of our business systems, including overall operation management, application and system monitoring, incident response, and service desk management. You will be responsible for designing and developing convenient business, application and system monitoring tools to increase productivity and transparency. Additionally, you will monitor incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports.
Responsibilities
• Overall operation management: Ensure the smooth operation of our business systems, including application and system monitoring, incident response, and service desk management.
• Design and development of monitoring tools: Develop convenient business, application and system monitoring tools to increase productivity and transparency.
• Incident management: Monitor incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports.
• Service desk management: Responsible for managing service requests volume, trends and generating daily, weekly, monthly service request reports.
Requirements
• Bachelor's degree or higher in a relevant field (e.g., computer science, engineering).
• At least 5 years of experience in IT, preferably in supporting up to 2nd or 3rd Line and having experience with helpdesk / call logging tools and implementing Service Desk policy and SLA's.
• Experience in team leading, managing service desks in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred.
• Proven skills in managing a service desk; support monitoring team if necessary.
• Knowledge of implementing SLA's and best practices is preferred.
• An understanding of Incident Management and Service Delivery would be beneficial to the candidate.
• Excellent verbal and written communication skills in English.
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