Executive Operations Manager for Digital Banking and Retail

6 days ago


Manama, Manama, Bahrain Ila Bank Full time

Drive the creation of a unified operations capability through successful delivery of organizational change, enabling a standard operating model for operational activities across Group that is consistently and accurately measurable, supporting long-term objectives.

Key Responsibilities
  • Lead and develop dedicated professionals to deliver best-in-class banking operations across Payments, ATM & Cards, Reconciliation, ensuring customer experience requirements are met.
  • Deploy key performance metrics to drive consistent, rigorous assessment of Group's operational capability.
  • Identify process needs and remedies to meet business goals and performance objectives, partnering with internal and external stakeholders to further develop the banking team.

Improve end-to-end process efficiency and excellence in banking operations for existing and new markets, finding opportunities to explore and implement new technologies that harness full potential of systems to world-class levels, leveraging automation where possible.

Policies and Procedures

Establish, maintain, and revise policies and procedures to enhance internal knowledge base and meet regulatory commitments.

Strategy and Deployment

Contribute to overall Bank ABC/ila Bank strategy, leading key initiatives to bring consistency, consolidation, reduce costs, and increase operational efficiency.

Deploy target operating model for Group Operations, handling overall settlement processes for Bank ABC/Ila Bank related to Cards – Debit and Credit, managing outsourcing relationship with scheme partners like Mastercard and Visa.



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