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Guest Services Coordinator

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Job Description

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  • Foster strong relationships with guests, tenants, and property owners to ensure seamless operations.
  • Verify arrival paperwork is up-to-date and communicate with teams for apartment readiness.
  • Inspect apartments, process reservation forms, and manage check-in through the ERP system.
  • Maintain accurate departure logs and engage tenants about contract renewal.
  • Process termination notices, coordinate lease terminations, and conduct apartment inspections.
  • E nsure front desk staff are accessible to address inquiries professionally.
  • Respond promptly and professionally to customer calls.
  • Make courtesy calls, track interactions, and distribute monthly feedback reports.
  • Record complaints, coordinate resolutions, follow up, and update the ERP system.

Key Responsibilities:

  • Foster positive connections with guests, tenants, and property owners.
  • Ensure arrival paperwork is up-to-date.
  • Inspect apartments.
  • Process termination notices.
  • Coordinate lease terminations.
  • Conduct apartment inspections.
  • Respond to customer calls.
  • Make courtesy calls.
  • Track interactions.
  • Update the ERP system.

Required Skills and Qualifications:

  • Ability to demonstrate exceptional guest service skills.
  • Any combination of related education and/or experience can be considered if the candidate possesses the demonstrated ability.
  • Related hospitality or real estate management degree is advantageous.

Benefits:

  • Full-time employment opportunity.