Emerging Service Operations Specialist

11 hours ago


Manama, Manama, Bahrain VIVA Bahrain Full time

The role of an Emerging Service Operations Specialist involves performance management, analysis, and complaint handling. You will prepare and present management reports to highlight key sales, claims, complaints, and support metrics. You will also conduct gap analysis by listening to sales calls, mystery shopping, and gathering findings.

In this position, you will collaborate with call centers, internal teams, and external partners to resolve customer queries, complaints, and disputes within set SLAs. Furthermore, you will design and conduct training for internal and external sales and support teams and monitor the impact of such training.


  • Operations Associate

    11 hours ago


    Manama, Manama, Bahrain VIVA Bahrain Full time

    As an Operations Associate in our Emerging Services team, you will be responsible for preparing and presenting management reports to highlight key sales, claims, complaints, and support metrics. You will conduct gap analysis by listening to sales calls, mystery shopping, gathering findings, and implementing initiatives to drive improvement.You will...


  • Manama, Manama, Bahrain VIVA Bahrain Full time

    Job DescriptionThe Emerging Services Function Director will lead the Emerging Services function in VIVA Bahrain, overseeing day-to-day operations, designing new ways to optimize quality and overall operations, and leading a service delivery team on premise and remote locations.The ideal candidate will have a strong focus on customer experience and excellence...


  • Manama, Manama, Bahrain International Executive Service Corps Full time

    Overview: The Quality Control Specialist – QC manages quality program planning, quality program evaluation, identifying and resolving quality issues, and providing technical advisory services. Primary Responsibilities: Evaluates systems Analyzes data Establishes Quality Control procedures Uses Distribution Standard System (DSS), Query Management Facility...


  • Manama, Manama, Bahrain Vectrus Full time

    **Rescue Operations**Vectrus requires a highly skilled Firefighter to participate in rescue operations and protect life and property.Main Responsibilities:Respond to emergency calls and provide rescue services to injured individuals while minimizing damage to property.Participate in training programs to enhance skills in rescue operations.Operate fire...


  • Manama, Manama, Bahrain VIVA Bahrain Full time

    Key ResponsibilitiesThe InsurTech Service Operations Head will be responsible for leading the InsurTech and Emerging Services function in VIVA Bahrain. This includes overseeing day-to-day operations, designing new ways to optimize quality and overall operations, and leading a service delivery team on premise and remote locations.The ideal candidate will have...


  • Manama, Manama, Bahrain VIVA Bahrain Full time

    As a key member of our team, you will play a crucial role in growing VIVA Bahrain's InsurTech & Emerging Services business.About the Role:We are seeking an experienced professional to drive the next level of our InsurTech & Emerging Services value proposition by strengthening existing products & services and expanding into new target segments, products, and...


  • Manama, Manama, Bahrain RESO Full time

    Job OverviewThe Service Delivery Operations Manager is a critical role at RESO, responsible for overseeing the day-to-day operations of our services delivery team. The ideal candidate will have a strong background in business administration or supply chain management and at least 8 years of experience in insurance, insurtech, or a related field.Key...


  • Manama, Manama, Bahrain Bahrain Specialist Hospital Full time

    Neonatal Care Specialist - Manama - Bahrain Specialist HospitalNeonatal Medical SpecialistA Neonatal Medical Specialist is required to join our multidisciplinary team at Bahrain Specialist Hospital.The selected professional will be responsible for providing comprehensive medical services to infants and children in the Kingdom of Bahrain, focusing on their...


  • Manama, Manama, Bahrain Bahrain Specialist Hospital Full time

    Job OverviewThe Neonatal Medical Specialist role at Bahrain Specialist Hospital involves providing medical services to infants and children in the Kingdom of Bahrain.The successful candidate will have expertise in neonatology and excellent interpersonal skills, enabling effective collaboration with patients, families, and healthcare professionals.The key...


  • Manama, Manama, Bahrain Bahrain Specialist Hospital Full time

    Oncology Medication Specialist - Manama - Bahrain Specialist Hospital About Oncology Pharmacy Services The oncology pharmacy at Bahrain Specialist Hospital plays a crucial role in delivering comprehensive cancer care. Our team of experts collaborates closely with medical staff to ensure the safe and effective use of anti-cancer medications. Key...


  • Manama, Manama, Bahrain VIVA Bahrain Full time

    VIVA Bahrain is seeking a highly skilled Digital Transformation Specialist to lead our InsurTech & Emerging Services business.About the Role:This role requires a seasoned professional with expertise in digital transformation, InsurTech, and emerging services.The ideal candidate will have a strong background in strategy or product development, preferably in...


  • Manama, Manama, Bahrain Client of Domo Ventures W.L.L. Full time

    About the job, we are seeking a highly skilled Specialist/Consultant - ER to join our team. Kindly explore this opportunity with your updated CV.Job DescriptionA client of Domo Ventures W.L.L. is on the lookout for a Specialist/Consultant - ER. We are looking for an individual who can assess patients in emergency situations and oversee their...

  • It security specialist

    26 minutes ago


    Manama, Manama, Bahrain Resiliencedco Full time

    The IT Security Specialist will implement and manage security measures to protect data centre operations and client data from cyber threats. Responsibilities include conducting security audits, developing security protocols, monitoring security systems, and responding to incidents. The ideal candidate will have a background in cybersecurity, relevant...


  • Manama, Manama, Bahrain The Ritz-Carlton Full time

    At The Ritz-Carlton, we are committed to delivering exceptional luxury service and creating unforgettable experiences for our guests. As a Luxury Bar Service Specialist, you will play a vital role in ensuring that our bar standards are met, and our guests receive the highest level of service.Company Overview: The Ritz-Carlton is a global leader in luxury...


  • Manama, Manama, Bahrain RESO Full time

    Summary You will serve as a POSTAL OPERATIONS SPECIALIST in the Naval Supply Systems Command (NAVSUP) Mail Facility, Naval Supply Fleet Logistics Center (FLC), Bahrain Island, Bahrain. Duties Your responsibilities will include ensuring compliance with United States Postal Service regulations, monitoring and improving mail delivery systems, and planning...


  • Manama, Manama, Bahrain VIVA Bahrain Full time

    Job OverviewWe are seeking a highly skilled and experienced Service Delivery Manager to lead our InsurTech and Emerging Services function in VIVA Bahrain. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our services delivery, designing new ways to optimize quality and overall operations.The ideal candidate...


  • Manama, Manama, Bahrain Client of Domo Ventures W.L.L. Full time

    Client OverviewDomo Ventures W.L.L. is a trusted partner for various clients. We understand the importance of finding the right candidate for each position.Job RequirementsTo be successful in this role, you will need:Qualifications:Bachelor's degree in medicine.Master's degree or Doctorate and a state license.Residency Program.The ideal candidate will have...


  • Manama, Manama, Bahrain Rotana Hotels Full time

    We are seeking a motivated Laundry Operations Specialist to join our team at Rotana Hotels. In this role, you will be responsible for ensuring the highest standards of laundry service to our guests.As a key member of our laundry department, your responsibilities will include:Following policies and procedures to deliver exceptional results.Working...


  • Manama, Manama, Bahrain HR Ways Full time

    About the job Jira Service Management specialist - Relocation To Bahrain Client company introduction: Our Client Company has an ongoing partnership with the Rashid Equestrian and Horseracing Club. The sport of horse racing is very important as it symbolizes a part of Bahrain's identity, history, and traditions. Our Client aims to continue contributing to the...


  • Manama, Manama, Bahrain Zain Bahrain Full time

    What We Need From YouThe Operational Excellence Specialist will be responsible for ensuring that all aspects of the business are operating efficiently and effectively.The ideal candidate will have a Bachelor's degree in Finance, Accounting, Business Administration, or a relevant field. They will also have 8+ years of experience in business performance...