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Guest Services Representative

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

We are seeking a skilled Reception Agent to join our team. As a key member of our front-of-house staff, you will be responsible for ensuring that all guests receive exceptional service and attention throughout their stay.

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Responsibilities:

  1. Provide excellent customer service, responding to guest inquiries and resolving any issues that may arise
  2. Make reservations and manage guest accounts, ensuring accuracy and attention to detail
  3. Communicate effectively with colleagues across departments to ensure seamless service delivery
  4. Maintain accurate records of guest interactions and transactions
  5. Monitor and manage the cash register, adhering to hotel policies and procedures
  6. Participate in ongoing training and development to improve skills and knowledge
  7. Work collaboratively as part of a dynamic team to achieve exceptional guest experiences

Requirements:

  • Demonstrated ability to provide outstanding customer service
  • Excellent communication and interpersonal skills
  • Proven experience working in a fast-paced environment
  • Familiarity with hotel operations and systems
  • Ability to multitask and prioritize tasks effectively