
IT Support Specialist
12 hours ago
Nexcel Computer Solutions is seeking a highly skilled and detail-oriented IT Helpdesk professional to join our team. As an IT Helpdesk specialist, you will be responsible for providing top-notch technical support to our employees, ensuring their laptops are up-to-date and compliant with our organization's security measures.
Key Responsibilities- Onboarding and Setup: Provide new staff members with the necessary IT equipment and ensure they have a seamless onboarding experience.
- User Account Management: Manage and update existing user accounts in Office 365 and Active Directory, ensuring that all users have the required access and permissions.
- Asset Management: Regularly track and document IT assets, identifying any changes or updates required using both IT and Finance systems.
- Consumable Management: Order and manage consumables, providing regular updates to the IT team and ensuring we have adequate supplies on hand.
- Payment Requests: Assist with submitting IT-related payment requests and follow up with relevant departments and external providers.
- Documentation and Guides: Develop and maintain accurate documentation for IT support guides and processes, ensuring that all information is up-to-date and easily accessible.
- Laptop Maintenance: Ensure that employee laptops are running the latest software, drivers, and antivirus solutions, providing technical support as needed.
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