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Hospitality Leader

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Hospitality Leader

We are seeking a Hospitality Leader to oversee the Front Office team, ensuring seamless and memorable interactions for our guests.

Key Responsibilities:
  1. Team Leadership: Lead, manage, and motivate a team of Receptionists to deliver exceptional service.
  2. Guest Experience: Oversee all aspects of the guest experience, from check-in to check-out.
  3. Operations Management: Manage daily operations, including scheduling, staffing, and inventory control.
  4. Sales Support: Collaborate with the Sales team to generate group bookings and increase revenue.
  5. Training and Development: Provide ongoing training and development opportunities for the Reception team.
  6. Problem Resolution: Handle guest complaints and inquiries promptly and professionally.
Qualifications:
  1. Proven Experience: Proven experience in a supervisory or management role within the hospitality industry.
  2. Strong Interpersonal Skills: Strong interpersonal and communication skills, both verbal and written.
  3. Organizational Skills: Excellent organizational and time management skills.
  4. Pressure Management: Ability to work under pressure and manage multiple tasks simultaneously.
  5. Technical Skills: Proficiency in relevant software (e.g., reservation systems, POS).
  6. Customer Service: A passion for providing exceptional customer service and a commitment to delivering memorable experiences.
Expectations:

We are looking for a highly motivated and organized individual who can contribute to the success of our hospitality establishment.

The ideal candidate will have a proven track record of success in a supervisory or management role, excellent interpersonal and communication skills, and the ability to multitask effectively.